If you are a customer – franchise partner

Information we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

The data we collect when you are a registered staff account user on our platform can be grouped together as follows:

  • Identity Data includes first and last name, company name, role
  • Contact Data email address, contact number
  • Financial Data includes bank account details
  • Transactional Data includes details about payments to and from you and services you have purchased from us
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences


Special categories of personal information

Coordinate Sport does not process any sensitive personal data of Customers.


How we collect your data

We use different methods to collect data from you including through:

  • Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • enquire about our cloud service platform
    • request marketing to be sent to you
    • give us feedback or contact us
  • Third parties such as LinkedIn or referrals.


How we use your data

We have set out below, a description of all the ways we plan to use your data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data, where more than one ground has been set out in the table below.


Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a customer:
(a) Provide our products
(b) Manage our systems
(c) Prevent fraud
(d) Send you marketing communications

(a) Identity

(b) Contact

Necessary for our legitimate interests (to enable you to demo the platform)

To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us

(a) Identity 

(b) Contact 

(c) Financial 

(d) Transaction 

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to recover debts due to us)

Information when you communicate with us whether in person, through our website, via email, over the phone, through social media or via any other medium. We use this to:
(a) Answer any of your issues or concerns
(b) Monitor customer communications for quality and training purposes
(c) Develop new services
(d) Improve our services based on the feedback you provide

(a) Identity 

(b) Contact 

(c) Transaction 

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to provide a better service)

To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy notice
(b) Asking you to provide feedback on our service

(a) Identity 

(b) Contact 

(c) Marketing and Communications

(a) Performance of a contract with you 

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To make suggestions and recommendations to you about services that may be of interest to you

(a) Identity 

(b) Contact 

(c) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

Information that we collect incidentally from other sources or public sources, including information presented on our social media platforms, to:

(a) Maintain market awareness

(b) Build and maintain social media branding

(a) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)



We will use your contact details to market to you, unless you have opted out of our direct marketing. We will use your details to communicate with you and to respond to any queries.

With marketing messages you receive, you can unsubscribe at any time, by clicking the [unsubscribe] link within the email.

Third-party marketing – we will not share your data with any third parties for the purposes of direct marketing.

Change of purpose – Your data will only be used for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at privacy@coordinate.cloud

If we need to use your data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.


Who we share your data with

There are certain circumstances where we share your data, for example, we may share your data with third-party service providers who provide data processing services to us, for example, payment processing, technical infrastructure, email and other technical support.

Your data may be transferred to other third party organisations in certain scenarios:

  • if we discuss selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality
  • if we are reorganised or sold, information may be transferred to a buyer who can continue to provide services to you
  • if we’re required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example the Police
  • if we are defending a legal claim your information may be transferred as required in connection with defending such claim


In all cases we ensure that we have appropriate technical and organisational measures in place to protect your data to the highest standard.

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