Our sub-processors

Effective Date

October 2021

Please read this policy carefully together with our Privacy Policy as it contains important information on who we are and how we use processors and sub-processors in our business.

Coordinate SAAS Limited (trading as “Coordinate Sport”) uses processors to assist in providing our products and services to you.

 

What are processors

A processor is another company who we engage to provide our products and services to you. This company will have or potentially could have access to or process your personal data. These processors may then engage other companies to assist them with their services and these are known as sub-processors, who may also process your personal data.

Coordinate Sport engages different types of processors to perform various functions as explained below.

 

Due Diligence

Coordinate Sport undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed processors that will or may have access to or process your personal data.

 

Contractual Safeguards

Coordinate Sport requires its processors to satisfy equivalent obligations as those required from Coordinate Sport (as a data controller), which includes but not limited to the following requirements:

  • process personal data in accordance with Coordinate Sport’s documented instructions (as communicated in writing to the relevant processor);
  • in connection with their processing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws;
  • provide regular training in security and data protection to personnel to whom they grant access to personal data;
  • implement and maintain appropriate technical and organizational measures;
  • promptly inform Coordinate Sport about any actual or potential security breach; and
  • cooperate with Coordinate Sport in order to deal with requests from individuals or data protection authorities, as applicable.

 

The information herein is only provided to illustrate Coordinate Sport’s engagement process for processors as well as to provide the actual list of processors used by Coordinate Sport as of the date of this notice and as may be amended and updated from time to time.

 

Service Specific Processors

In order to provide the relevant functionality of our platform to our Customers/Franchise Partners these processors are limited to the indicated Services.

Entity

Purpose

Services

Entity Country 

Location of Data 

Twilio SendGrid

Email Delivery 

Privacy Notice

Email Delivery

USA

USA

Stripe Connect

Payment Platform 

Privacy Notice

Payment Processing

Global

Ireland

AWS

Customer database and website 

Privacy Notice

Servers

UK

UK

Zendesk

Used to help Customers with any issues they may have using our product 

Privacy Notice 

Helpdesk ticketing service

USA

USA

Userpilot 

Marketing tool 

Privacy Notice

Deliver personalised experiences

USA

USA

Upscope 

Co-browsing, the no-download, interactive screen sharing 

Privacy Notice

Onboarding and support

UK

UK

Start Deliver

Manage customer journey 

Privacy Notice

Customer Service Data

Sweden

Germany

 

Other Processors

Coordinate Sport uses some cloud-based applications in the day to day operations of its business. Customer personal data may be stored in these applications at various times.

Entity

Purpose

Entity Country 

Location of Data 

Google

Google apps and analytics 

Privacy Notice

UK

Ireland

PandaDocs

Creating, editing and signing documents 

Privacy Notice

USA

USA

Slack

Collaboration/Communication tool 

Privacy Notice

Ireland

USA

Microsoft

Office 365 

Privacy Notice

USA

UK

 

How to contact us

Please contact us at privacy@coordinate.cloud if you have any questions about this processor notice or about the information we hold about you.